The hhgregg company was founded on April 15, 1955, in Indianapolis, Indiana by Henry Harold Gregg and his wife Fansy. The business was founded on caring customer service. Shoppers enjoyed the personal service and attention to detail the store offered, and as a result, business soon prospered. Nearly 60 years later, what started as an 800 square-feet appliance showroom and office, has evolved to a multi-regional retailer with 227 brick-and-mortar stores in 20 states. hhgregg is publicly traded on the New York Stock Exchange (NYSE: HGG) and its stores operate under the name hhgregg and Fine Lines.
Today, hhgregg is an appliance, electronics and furniture retailer that is committed to providing customers with a truly differentiated purchase experience through superior customer service, knowledgeable sales associates, and the highest quality product selections. Ranked highest in customer satisfaction for appliance retailers by J.D. Power and Associates 2014 Appliance Retailer Satisfaction survey, hhgregg's product assortment includes market-leading brands in consumer electronics, home appliances and technology, along with high-quality products for the home. The retailer's expanded online presence, hhgregg.com, gives consumers nationwide access to global and local lifestyle and home products and has been recognized as one of Internet Retailer's Top 500 fastest growing retail e-commerce sites in 2014.
For decades, consumers have equated hhgregg's brand with highly trained sales associates that deliver a best-in-class, consultative in-store experience. hhgregg's shopping experience extends beyond in-store to provide exceptional before and after shopping experiences for customers. This includes everything from friction-free online product research, referrals and shopping options to "white glove" delivery, installation and service. In this way, hhgregg eliminates pain points that most often frustrate customers who buy large appliances, TVs, home theatre systems, furniture and similar items from Big Box and DIY retailers. Flawless execution and customer service before, during and after each purchase is the focus of the entire organization.