Location: Lancaster, PA
Job Type: Full-Time
Experience: Not Specified
Education: Not Specified
The basic function of the Home Electronic Sales Associate is to provide top quality guest assistance and customer service that far exceeds that of our competitors. Continuously demonstrate a solid commitment in selling products and services on behalf of hhgregg. Must exhibit regular on time attendance for all scheduled shifts.
PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are essential in the daily execution of the position:
•Greet customers from the point sincerely and enthusiastically without pressuring or becoming overbearing. Constantly look for and approach customers
•Qualify the customer through listening and questioning.
•Show the customer the features and benefits that support customer needs established during the qualifying process. Explain various features as the customer uses the merchandise while continuing to qualify and eliminate objections
•Consistently asks for the sale with every customer in the proper amount of time.
•Help customers make an informed decision based on their needs and wants with the best product knowledge.
•Stay up-to-date with all technology and product information.
•Keep up-to-date on stock levels and current promotions.
•Accurately input all sales orders and track them through the delivery or pickup process.
•Responsible for merchandising a specified area of the store (cleaning, tagging, ensuring all display items are accurate)
•Assist in developing and training of new associates when required.
•Excellent Customer Service
•Strong Communication Skills
•Ability to work with others in a team environment
MINIMUM QUALIFICATIONS AND SKILLS:
•Flexible schedule required. Ability to work schedules based on the needs of our customers.
•Basic computer skills
•Minimum two years retail or customer service experience preferred
Job Classification: Medium
Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Light work.
Minimal – climbing, handling, grasping, repetitive motions
Occasional – reaching, sitting
Frequent – stooping, kneeling, crouching
Constant – talking, hearing, standing, walking