Location: Matthews, NC
Job Type: Full-Time
Experience: Not Specified
Education: Not Specified
The Manager In Training role is an entry level management position. The basic function is to learn all aspects of how the store operates in preparation for a manager role. The training program is outlined in four key areas; Sales, Operations, Distribution and Assistant Manager. Must exhibit regular on time attendance for all scheduled shifts.
PRIMARY DUTIES AND RESPONSIBILITIES:
Sales Training - The primary goal during the Sales Training phase is to initially work on the sales floor to understand the selling process, gain a broader knowledge of our products and services and meet the sales goals assigned by management.
•Achievement of store sales and profitability budgets on a consistent basis.
•Gain a solid understanding of the companies merchandising and promotional strategies.
•Partner with the Sales Manager to observe and shadow the Selling Process, customer interaction, product knowledge, coaching and development of associates.
Operations Training - The Operations phase is designed to shadow the Operations Manager and General Manager and learn all components related to our backend processes, merchandising and inventory control.
•All inventory control policies and procedures.
•All warehouse policies/procedures.
•All policies and procedures regarding payment types (i.e., Cash, checks, bankcards, financing, etc.).
•All customer service policies and procedures as well as working knowledge of the service computer system.
Distribution Centers- This rotation is designed to shadow key areas of the distribution center, primarily delivery and installation. Ride along with an installer and delivery associate to customers homes to gain knowledge related to the final component of the sale.
Assistant Manager - Final phase or training and preparation for placement into a manager position. Key responsibilities are to support the management team in day to day operations of the store.
•Maintaining a high level of customer service throughout the store.
•Coordinate or conduct morning meetings and walk-thrus.
•Assure each department within the store is staffed properly at all times.
•Support the Sales manager and General Manager in ensuring the sales floor is supported at all times.
•Consistently work with new and low performing sales associate to develop their skills.
•Observe and assist in coaching, counseling and recommending disciplinary actions with low performers by observing the disciplinary process with the management team
•Assure proper merchandising and display standards are maintained in the store.
•Working knowledge of human resources procedures:
oProper procedures for reviewing payroll.
oWorkman's comp, associate or customer incidents and injury procedures.
•Customer Service: Leads the organization in using customers' wants and needs to screen all decisions and actions; ensures that the customer's perspective is taken fully into account. Creates and reinforces a customer service mindset throughout the organization.
•Developing Associates: Provides frequent, constructive feedback to continually improve performance. Grows talent by coaching for execution; provides frequent, candid and direct feedback to others. Gives others feedback on both their results and on how they achieved those results.
•Business Knowledge: Focuses intensely on using levers that drive profitable sales, margins and expense control. Invests dollars and resources that achieve the greatest returns.
•Sense of Urgency: Holds associates responsible for their actions and results. Acts with urgency when resolving associate, customer or business problems.
•Team Skills: Values diverse people; shares ideas, communicates honestly and respects others. Communicates effectively with others from diverse backgrounds and perspectives and adjusts communication style, as appropriate. Builds mutual understanding, consensus and support among team members by communicating in a way that promotes understanding and commitment.
•Change Initiative: Drives changes that align with strategic priorities. Makes and communicates fact-based decisions. Takes initiative to build own awareness and understanding about the business reasons for change.
•Problem Solving Skills: Creates a 'can-do' environment; encourages others to be enthusiastic about identifying opportunities, solving problems, dealing with change and executing with speed and purpose. Helps associates envision personal benefits and positive outcome of change. Makes decisions quickly based on available information and appropriate assessment of risk.
•Two Way Communication Skills: Communicates to team and keeps team abreast of information needed to perform their job. Creates an environment where people feel free to speak open and candidly. Sets the stage for productive conversations.
MINIMUM QUALIFICATIONS AND SKILLS:
•Must be willing to work a schedule that meets the needs of the customers.
•Two to three years of retail experience preferred.
•College education preferred.
•Ability to relocate, at minimum within the region.
Job Classification: Medium: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Light work.
Minimal - climbing, repetitive motion
Occasional - sitting
Frequent -stooping, kneeling, crouching, reaching
Constant- standing, walking, handling, grasping, talking, hearing